Terms

ENQUIRIES: For all enquiries regarding prints or your order, please email sales@smithykettlewell.co.uk or call on 01756 761176 /07760 235430.

DELIVERY SERVICE: Print orders are normally dispatched within 2-3 days via Royal Mail’s first class postal service (Royal Mail Airmail for international orders). Althought Royal Mail aims to delivery First Class post the next day, please allow 2-3 days from dispatch for delivery. Postage and packaging is FREE for UK purchasers. Overseas purchasers should contact me for overseas delivery prices.

PAYMENT TERMS: The Smithy Gallery accepts secure online payments. You can securely pay with all major cards. Payment is to be made in GBP.

REFUND/RETURNS POLICY: We hope that you will be delighted with the quality of your purchase. However, if for any reason you are not completely satisfied, please return them within seven days of delivery for replacement or refund. Returns must be in original condition and packaging. The purchase price of products returned in original condition will be refunded via the same method of payment as selected on your order. Shipping and handling charges are not refundable except in the case where goods are proven to be faulty or damaged.

Please email sales@smithykettlewell.co.uk before returning any goods, and a refund will be processed once the returned goods are received in good condition. Returns after seven days will not be accepted.

CANCELLATIONS: You may cancel your order for any reason at any time prior to shipment. Once your order ships, it will be subject to the Returns Policy. If you refuse your shipment, you will be given a full refund for the return of any goods. This offer does not include the cost of returning the goods.

CUSTOMER SERVICES: We aim to provide our customers with the highest standard of service possible and will deal with any queries or complaints in the fairest manner at all times whilst observing customer confidentiality. We will handle all queries and complaints within 2 days of notification.

By placing your order, you agree to all the policies, terms and conditions published throughout this website.

Your statutory rights are not affected.

PRIVACY POLICY

On-line Credit Card Security: When purchasing through this site, your transaction is conducted through Roman Cart or Paypal, an approved payment service provider. Your credit card details are not given to or retained by  The Smithy at any time. All transactions are carried out on a secure server.

When you order by telephone or email , we need to know your name, e-mail address, delivery address, credit or debit card number and expiry date. This allows us to process and fulfil your orders and to notify you of your order status. Once processed, no financial information (credit/debit card numbers, etc) are stored or retailed by The Smithy.

The Smithy does not sell, trade or rent your personal information to others.

We welcome your questions and comments about privacy. Please send e-mail to 

carl@smithykettlewell.co.uk